08/31/2026
As a small, locally owned business, Summit IV & Wellness truly depends on the continued support of our clients and our community. We are incredibly grateful for each person who chooses to trust us with their wellness needs.
As we head into the fall season, we have taken some time to evaluate our office traffic, appointment trends, and the need for nursing staff throughout the week.
Based on those needs, we have adjusted our office hours with nursing staff to the following:
Sunday: CLOSED
Monday: CLOSED
Tuesday: CLOSED
Wednesday: 9:00 AM – 11:00 AM
Thursday: 9:00 AM – 3:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
These hours apply specifically to nursing staff and nursing services. Patients scheduled with Dr. Shank and/or our aesthetician, Jalyn, should continue to follow their scheduled appointment times. Their availability and appointments do NOT follow the nursing schedule above.
These hours are what best fit the needs of our office and clients at this time. They are not necessarily permanent! As our needs and appointment volume increase, we are always open to expanding our hours again in the future.
Although our physical office is closed outside of these hours, that does not mean everything stops behind the scenes. We continue to work remotely on scheduling, booking, messages, refill requests, and other administrative needs as we are able.
The best and fastest way to reach us is by TEXT at 304-966-5770. This number connects directly to our electronic health record (EHR) messaging system. Because we are not physically in the office every day, phone calls may not always be answered immediately. Sending us a message allows our team to see your request in a timely manner and respond or address it as soon as possible.
We also want to kindly remind everyone to plan ahead for medication refills. Please allow 7–10 business days for refill requests to be fully processed. Our partnered pharmacy does not process orders over the weekend, and weekends can also affect banking, payment processing, and EHR-related financial transactions. Giving us adequate notice helps us avoid unnecessary delays and serve you as efficiently as possible.
Our goal has always been to provide high-quality, personalized care while operating in a way that is sustainable for our small business and our team. We appreciate your patience, understanding, and continued support more than we can say.
Thank you for continuing to choose Summit IV & Wellness. We are grateful to be part of this community and look forward to continuing to care for you.
-Your Summit IV & Wellness team
🔗: summitivwellness.com
