Odyssey Management Dental Speaking & Consulting

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Odyssey Management Dental Speaking & Consulting Are you looking for a combination of inspiration and education?

Teresa Duncan combines her management experience with industry insight to consistently deliver the most current knowledge to her audiences.

10/21/2026

Stop writing off balances just because an explanation of benefits shows an unpaid amount!

Too many practices automatically adjust patient balances without checking their actual provider contracts. Write-offs depend entirely on your specific contract terms, and not every unpaid balance is a contractual adjustment. When you write off money that should be billed to the patient or re-evaluated, your practice loses legitimate revenue.

Review your contract rules before making your next adjustment, and share this with your billing team!

10/20/2026

Dental billing isn’t a side task anymore it’s a full time revenue job.

Managing insurance, networks, and cash flow has become too complex for one person to juggle alone. Whether in house or outsourced, billing is about revenue protection. It stops leaks caused by write offs, discounts, and missed follow ups. Trusting someone else with your revenue is hard but losing it is harder.

Watch the full podcast: Nobody Told Me That Episode 166 The Real Reason Dental Billing Is So Frustrating with guest Brooke Bird.

Boston in January means two things: great lobstah and serious insurance discussions! Registration is officially open for...
10/19/2026

Boston in January means two things: great lobstah and serious insurance discussions! Registration is officially open for Yankee Dental Congress 2027. I’m teaching Friday and Saturday classes focused on dental coding and billing strategies that keep your revenue cycle moving without the headache.

If you want to clear up claim confusion and sharpen your team's billing workflow for the new year, get your spot secured early.

Head over to the comments to grab your link to register!

Retaining top-tier dental assistants doesn’t happen by accident, it happens by design. When assistants feel valued, equi...
10/16/2026

Retaining top-tier dental assistants doesn’t happen by accident, it happens by design. When assistants feel valued, equipped with proper technology training, and supported by solid daily systems, practice efficiency skyrockets and turnover drops.

Swipe through to see 5 actionable ways you can better support and empower your assisting team starting today.

What’s one change your practice has made to support your team? Let me know below!

Missing or insufficient provider information can stall insurance payouts. A withhold amount is simply the portion of a p...
10/15/2026

Missing or insufficient provider information can stall insurance payouts. A withhold amount is simply the portion of a payment held back to meet U.S. Internal Revenue Service tax withholding requirements. It is not a penalty, but keeping your practice’s tax documentation updated with the carrier prevents these holds from slowing down your revenue cycle.

What line item on an EOB surprised your team most this month? Drop your answer below!

10/14/2026

Coordination of Benefits (COB) causes more head-scratching at the front desk than almost anything else.

Let’s clear up one major misconception right now: secondary insurance does not automatically pick up whatever balance is left over from primary. Payouts depend strictly on COB rules and non-duplication clauses written into that specific policy. Assuming secondary pays everything leads directly to angry patient calls and unexpected balance write-offs. Verify rules upfront so you can set expectations before treatment happens.

Save this post for your admin team, and share it with your insurance coordinator today!

👇 Drop a comment below if your team has run into COB surprises recently!

10/13/2026

How to Introduce Your New Office Manager for Instant Trust.

A confident start sets the whole team up for success. When introducing a new office manager, the owners should share why he or she was chosen and clarify how the role helps everyone. That public support creates clarity around expectations, opens the door for consistent training and gives the manager permission to coach, develop skills and celebrate progress the right way.

Watch the full conversation on Nobody Told Me That! EP 177 Why Your Dental Practice Feels Stuck (And How to Fix It Before December) for more insights on building a strong, aligned practice with guest Carrie Webber.

Clear communication starts with solid definitions. A copay or copayment is simply a fixed, flat fee the patient pays at ...
10/09/2026

Clear communication starts with solid definitions.

A copay or copayment is simply a fixed, flat fee the patient pays at the time of service for specific covered care. Remember - coinsurance is all of the patient’s responsibility while copay is only a part of the bill. It may seem like a small issue but with benefits your patients deserve accuracy.

Save this quick reference graphic for your team's next morning huddle!

10/08/2026

One change that's helping dental practices keep their schedules full.

Patients who cannot commit financially are more likely to cancel at the last minute. Collecting a deposit when scheduling helps set clear expectations and encourages patients to follow through with treatment. Allyssa Mizenko of Zen Dental Support has watched practices implement this approach. They often have fewer cancellations, fewer no shows, faster case acceptance, and less time spent chasing unpaid balances. The key is communicating the policy with confidence and the right wording.

Watch the full podcast Nobody Told Me That! Episode 176 The Biggest Revenue Cycle Mistakes in Dentistry That Drain YOUR Income!

Insurance workflows don’t have to consume your entire day. I’m partnering with Peak Implant & Oral Surgery to present "D...
10/07/2026

Insurance workflows don’t have to consume your entire day. I’m partnering with Peak Implant & Oral Surgery to present "Dental Insurance in a Day for the Team" on Friday, October 9th in Salem Oregon.

We will focus on actionable systems to streamline claims processing, prevent denials, and protect your practice revenue. I love when specialists invest in education for their referring offices. See you soon!

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