10/08/2026
Some say, “Never meet your heroes.” To that I reply, “Find better heroes.”
Amy and I just got back from our annual retreat at the Welcome Conference in NYC, and getting to meet Will Guidara was one of the highlights. Will has done more than anyone to show the world that hospitality isn’t about the service you give, it’s about how you make people feel. He brought together a room full of people for one day with one mission: spread kindness and make life a little better for every person we meet.
(Also, for the record: Will is a HUGE Bills fan. Hero status confirmed. 🦬💙❤️)
We wrapped up the trip with dinner at Daniel, which was nothing short of spectacular. Every detail was intentional, and every moment felt personal. That’s exactly the kind of experience we want for every family who walks through our doors.
This retreat is one of our favorite traditions because it pushes us to keep finding new, creative ways to bring happiness and joy to our current and future patients. We came home inspired and we can’t wait to put it into practice. ✨