08/07/2026
HIRING - CALL CENTER TEAM LEADERS.
We are seeking dedicated and motivated Call Center Team Leaders to join our team. The ideal candidates will have a passion for delivering a top-notch customer experience.
Responsibilities:
Team Leadership: Lead, motivate, and mentor a team of customer service representatives to achieve performance targets and exceed customer expectations.
Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback and coaching to improve individual and team results.
Training and Development: Conduct training sessions for new and existing team members, ensuring they are well-equipped to handle customer inquiries effectively and professionally.
Workflow Management: Efficiently manage call center workflow, ensuring smooth operations and adherence to schedules.
Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
Reporting: Generate and analyze performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
Quality Assurance: Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
Communication: Foster open communication within the team and act as a liaison between the team and senior management, conveying feedback, challenges, and opportunities.
Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.
Experience & Qualifications:
Pharmacist’s Assistant Post-Basic Certificate preferred
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Ability to work under pressure and meet performance targets
Knowledge of relevant health industry regulations and best practices
Please Note:
Candidates with a Pharmacist’s Assistant Post-Basic Certificate shall receive preference.
https://www.healthwindow.co.za/2025/02/10/team-leaders/
