Holland Park Surgery

01/09/2026

Taking care of yourself isn't selfish - it's essential. Join us for Self-Care September and discover small daily actions to help you feel calmer, stay resilient and show up for others too https://actionforhappiness.org/self-care-september

01/09/2026

Heidi AI (https://www.umbrellamedical.co.uk/2026/08/19/heidi-ai/)

As part of the Digital First National programme of work, GP Practices are required to record accurate data about patient interaction, especially within consultations. To assist with this administrative task, the practice is going to be trialling the use of a technology called Heidi AI during face-to-face consultations, starting in September. Following evaluation of the pilot, we anticipate rolling out the technology across all our sites in the New Year.

The primary purposes include improving clinical documentation, aiding healthcare professionals in notetaking, and generating consultation summaries. Heidi technology enables clinicians to focus on patients during the consultation, contributing to improved patient care. It also acts as a valuable tool for medical practitioners, saving them hours of administrative time per week.

Heidi works by transcribing speech into text from a healthcare encounter such as conversations between clinicians and patients or by clinicians dictating their clinical findings, impressions, and/or management plans before, during and after the healthcare encounter. The clinician can also add additional contextual notes about the healthcare encounter.

This system is designed to alleviate the administrative burden on healthcare professionals, allowing them to focus more on patient care rather than paperwork. The Heidi Scribe will leverage natural language processing (NLP), speech recognition technology, and machine learning algorithms to understand and interpret complex medical dialogue, identify key health information, and categorise data into the appropriate sections of an Electronic Health Record (EHR).

Your consent will be sought for consultations that are transcribed using the Heidi AI tool. Heidi also uses aggregated de-identified information from these consults to improve its models and outputs, ultimately improving both patient care and clinician experience.

All Data that identifies you stays within the practice and its servers which are UK based; no identifiable data is used by the Heidi tool for machine learning.

Heidi AI will not make decisions about your care – it only transcribes verbal interactions with the practice, with your consent.

More information about the model can be found on the Heidi website here: –
https://www.heidihealth.com/en-gb

https://www.heidihealth.com/en-au/legal/ukgdpr-compliance-policy

05/08/2026

We all have the power to make someone’s day a little brighter. A thoughtful message, a helping hand or a moment of real listening make a bigger difference than we realise. And caring for others does us good too 💞

https://actionforhappiness.org/altruistic-august

02/07/2026

Resilience isn’t pretending things are fine or pushing through alone. It’s about caring for ourselves, connecting with others and taking helpful steps forward, even in difficult times

https://actionforhappiness.org/july

24/06/2026

22/05/2026

⚠️ 18/05/2026 to 08/06/2026

Please be aware that installation work will be taking place at the Park View Centre, starting 18th May and completing 8th June 2026.

The site will be fully operational; however you will notice scaffolding & walkways implemented to support the works. There will be some internal working taking place in communal areas of the building.

20/05/2026

Carers Week 2026 Walsall Carers Hub Information Day

Do you provide unpaid care to a relative, friend or neighbour? Even just an hour or two a week?

What’s happening on the day:
• Information & Advice Market Place
• Meet Local Statutory & Voluntary Services
• Enjoy Wellbeing Activities; Massages, Seated Yoga etc.
• Workshops & Discussions inc. Interactive Displays
• Chance To Have Your Voice Heard
• Lunch & Refreshments Provided

📅 Date: Tuesday 9th June
🕑 Time: 10am-3pm (Drop in anytime between)
🗺️ Where: Walsall Town Hall, Lichfield St, Walsall, WS1 1PT

For more information:
📞 Call: 01922 616798 or
📧 Email: [email protected]

05/05/2026

The things that matter most are often the things we forget to prioritise. Join us for Meaningful May and make the most of each precious day 🌤️ https://actionforhappiness.org/meaningful-may

30/04/2026

Patient Notice – Call Back System Issue

We are currently experiencing technical issues with our call back system, which is not functioning correctly. This has been reported to our provider and we are working to have it resolved as soon as possible.

If you have requested a call back and have not received it by 18:00 on the same day, please contact us directly so we can assist you.

We apologise for any inconvenience caused and appreciate your understanding.

29/04/2026

⚠️ There are currently ongoing roadworks outside Holland Park Surgery. There may be delays due to traffic.