Wheel Escapes

18/09/2026

Celebrity Cruises – I’d love to hear about your experiences

Has anyone here sailed with Celebrity Cruises as a disabled passenger, particularly if you use a wheelchair or have mobility difficulties?

I’d really like to hear about your actual experiences of accessibility on board and at the ports, including:

• Were you able to get off the ship at every port, or were there ports where you were unable to disembark because of accessibility issues?

• Where Celebrity provided shuttle buses into the port/town, were accessible or wheelchair-accessible buses available to disabled passengers?

• If accessible transport wasn't available, how did Celebrity staff deal with this? Were alternatives offered?

• How did you find the attitude of staff towards you as a disabled passenger? Did you feel listened to, respected and treated as an equal passenger?

• How accessible did you find the ship's facilities, including restaurants, theatres, public areas, lifts and accessible cabins?

• Were there any particular problems or positive experiences that stood out?

I’m especially interested in hearing from people who have actually sailed with Celebrity, rather than general opinions about cruise accessibility.

Please comment below or message me privately if you'd rather not post publicly. I'd really appreciate hearing both positive and negative experiences.

02/08/2026

We've been working hard to give you the best experience and information possible on our website.

Take a look at our new look and tell us what you think.

https://bit.ly/3HQlNcy

15/07/2026

Are you currently in an area with a hosepipe ban in place?
Did you know, you may be exempt from this ban?

Neither did I.

Quote from My London:

"Customers who are on the priority services register, water sure tariff are exempt from the hosepipe ban, along with blue badge holders. This applies to some older customers, some with disabilities, and those on Universal Credit, Income Support, or Child Tax Credit.

Although these customers are not required to comply with the ban, they are still asked to avoid using water where possible. Residents who have newly laid turf are also allowed to water their lawn with a hosepipe for 28 days after it's been laid.

The same rules apply when you have recently sown grass seed. Contractors are permitted to use water for essential building activities, such as mixing cement, but not for cleaning paths or equipment."

I recommend contacting your water supply company for confirmation.

26/06/2026

Hamburg Airport Assistance - The PITS!!!!

I thought I was heading home after an amazing trip to Germany. Instead, my journey through Hamburg Airport became one of the worst travel experiences I've ever had.

As a full-time electric wheelchair user, I was forced to hand over my wheelchair long before boarding and use an unsuitable airport wheelchair. Unlike every other airport I've travelled through, I wasn't allowed to stay in my own wheelchair until the aircraft door.

The problems only escalated from there. Poor assistance, inaccessible facilities, confusion over my wheelchair's whereabouts, and a complete lack of disability awareness turned an already stressful journey into a painful one.

During boarding, my legs were repeatedly grabbed, trapped and crushed while staff transferred me into the aircraft, leaving me bruised, in severe pain, and in tears by the time I reached my seat. To make matters worse, my wheelchair and suitcase was also returned damaged.

For disabled people, our wheelchairs are not luggage—they are our independence.

I'll soon be sharing the full story on Wheel Escapes, explaining exactly what happened and why airports must do far better for disabled passengers. But before I do that, I am trying to get a response from BA, Hamburg Airport and the German Red Cross, who are contracted for Airport Assistance.

Have you had a terrible experience with Airport Assistance?

31/05/2026

We wheelchair users know the anxiety we have when flying and whether we will see our wheelchairs in one piece when we land.

Handing over your independence to complete strangers is a very hard thing to do.

Do you know what to do if your wheelchair doesn't come back to you in one piece?

Read our complete guide:

Who to contact
Where to contact
What to do before travelling
Rights that many may not know

Plus more.

What To Do If An Airline Damages Your Wheelchair: Complete Guide - Who to contact, when to report it, your passenger rights, compensation.

27/05/2026

Travelling as a disabled person/family creates enough stress and anxiety.

Alleviate some of that stress with a FREE car health check from Kwik Fit. Yes, I said FREE!

10 Free Vehicle Checks That Could Save Your Accessible Holiday From Disaster - Kwik Fit offer FREE vehicle checks for all.

02/05/2026

For our 30th anniversary of being together, Jeff and I planned something special—a Japan cruise we booked over a year in advance to secure an accessible cabin (they go fast!).

Usually, I handle all our travel plans, but this time Jeff suggested using a travel agent so everything—flights, hotel, cruise—would be covered as a package. His thinking? If anything went wrong, they’d sort it. Sounds great in theory… right?

I’ll be honest—I had reservations, as our past experiences have been more than disappointing, but we decided to go ahead and book through TUI anyway.

Biggest mistake ever.

What we didn’t realise was that TUI would pass everything over to the cruise company (Celebrity) to manage… and that’s when the problems started.

Full story coming soon 👀

Have you ever used a travel agent? What was your experience like?

28/04/2026

Is it finally going to happen?

Can This New Airbus Design Change Accessible Travel Forever? The U Suite could allow wheelchair users to fly without leaving their chair.

23/03/2026

Part 2 of our Accessible fly-cruise to the Canary Islands review - "Accessible Cruise Cabin Tour - Full In-Depth Review" is now live on YouTube!

Have a watch and let us know what you think: https://youtu.be/CErve_oEuGg

Have you stayed in an accessible cabin on a cruise ship? How did you find it?

In this video, we give you a full accessible cruise cabin tour from our Canary Islands fly-cruise — showing exactly what it’s like for wheelchair users, not ...