Malloy & Co. Operating Partnerships

07/20/2026

07/18/2026

These are things I wish someone would have told me as a new leader.

Lead People First. Then Manage the Work.

When someone becomes a first-time team leader, the instinct is often to focus immediately on targets, deadlines and output.

But strong performance rarely comes from pressure alone.

Before managing the work, a leader must understand the people doing it.

A good new manager should first:

• learn each person’s strengths, pace and working style
• clarify priorities, expectations and decision boundaries
• build trust before giving difficult feedback
• coach consistently, not only when mistakes happen
• create accountability with support, not fear
• explain the purpose behind the work, not just the task
• recognise effort and improvement, not only final results

A better sequence is:

Know the person.
Align expectations.
Build confidence.
Drive performance.

But people-first leadership does not mean becoming soft, avoiding difficult conversations or accepting repeated poor performance.

A strong leader can be supportive and still:

• set clear standards
• address mistakes directly
• differentiate between inability and unwillingness
• take action when coaching no longer produces improvement

People management is not separate from ex*****on.

It is the foundation of ex*****on.

Teams perform better when they understand what is expected, trust their leader and know that accountability will be applied fairly.

Lead the person well, and the work becomes easier to manage.

Talent Strategist: Helping Candidates & Companies Thrive
“We don’t just fill roles. We build lasting talent solutions.”

Email: [email protected]
Website: www.searchpersonnel.com.sg

07/17/2026

Influential Women asked my thoughts on leading.

Some of the strongest leaders are the ones who stop trying to become a polished version of themselves and instead lead from authenticity. Kelly Malloy spoke candidly about that in her Influential Women interview. After more than three decades in healthcare leadership, Kelly has guided organizations....

07/16/2026

If your clinical and operational leaders aren't aligned, the reason is probably not what you've been told.

I've heard the same explanations for 20 years:
"they speak different languages,"
"physicians don't think operationally,"
"operations doesn't understand the bedside."

And in every system I've worked with, the real reason the two sides fracture has almost nothing to do with personality or perspective.

It's structural.

Reach out if this is your organization.

Book a Call

07/16/2026

Allied Healthcare is changing

07/16/2026

Good reminders for all healthcare disciplines

07/16/2026

100% facts!

The fastest way to lose your best employees is to put them under leadership that lacks emotional intelligence, accountability, and basic respect.

People will only stay in survival mode for so long before they realize their peace, confidence, and mental health are worth more than staying loyal to someone who should have never been placed in charge.

07/16/2026

These habits have stood the test of time

Success isn’t built by one big decision. It’s built by the habits you practice every day.

Be Proactive – Take responsibility for your choices.
Begin With the End in Mind – Start with a clear vision of success. Put First Things First – Prioritize what truly matters.
Think Win-Win – Look for solutions where everyone benefits.
Seek First to Understand, Then to Be Understood – Listen before you speak.
Synergize – Great teams achieve more together than individuals can alone.
Sharpen the Saw – Never stop learning, improving, and renewing yourself.

https://youtu.be/P69AK95P8fQ

07/14/2026

Subscribe to my free newsletter on Substack to get valuable information every Tuesday - delivered directly to your inbox so you never miss it. This week, I discuss why your on call problem is NOT a staffing shortage.

Weekly operational frameworks for hospital leaders closing the gap between strategy and ex*****on — from 30 years of embedded clinical and operational experience. Click to read The Operator's Memo, by Kelly Malloy, a Substack publication. Launched a month ago.

07/13/2026

A crisis does not create the problem.
It reveals the operating model failure that was already there.
I have run hospital operations through five named hurricanes and a global pandemic. The hospitals that held were not the ones with the most resources. They were the ones where the operating model was already working before the crisis arrived.

New issue of The Operator's Memo is live - subscribe to have it delivered directly to your inbox.

Weekly operational frameworks for hospital leaders closing the gap between strategy and ex*****on — from 30 years of embedded clinical and operational experience. Click to read The Operator's Memo, by Kelly Malloy, a Substack publication. Launched 25 days ago.