Health e Practices

Health e Practices Transforming the business and culture of medicine one practice at a time

One week from today: Doctor, you did the work. Did you get paid for it?Every patient visit involves more than what happe...
09/02/2026

One week from today: Doctor, you did the work. Did you get paid for it?
Every patient visit involves more than what happens in the exam room.

Reviewing histories. Managing medications. Evaluating test results. Addressing multiple conditions. Coordinating care. Determining what happens next.

But is the full value of that work actually being captured?

Join us September 9 for our next FREE Health e Practices webinar:
💡 Doctor, You Did the Work. Did You Get Paid for It?
Closing the Gap Between Care Delivered and Visit Value Captured
📆 Wednesday, September 9
🕛 10:00 AM PST
🎙️ Anne Hirsch, MD – Medical Director, Senior Consultant & Peer Physician Coach

Dr. Hirsch will explore where the disconnect between the complexity of care delivered and the visit value captured can happen, and why closing that gap matters for physicians and their practices.

👉 Register for free: https://na2.hubs.ly/H07y2VK0

Can’t attend live? Register anyway! All registrants will receive the recording after the webinar.

09/01/2026

Technology is transforming healthcare at an incredible pace—but for independent physician practices, it can also become one of the biggest financial risks. Every week brings another vendor promising to solve your problems with the latest AI platform, workflow tool, or revenue cycle solution. How do you know what's worth your investment—and what's simply the next bright, shiny object?

In this episode of Medical Money Matters, I sit down with Corey Pearson, Founder of Pearsonable Health Network, to discuss why physicians need more than technology—they need a trusted network of advisors.

Corey shares why the most successful practices don't make important technology decisions alone. Instead, they build a "board of trusted advisors" who provide objective guidance, help evaluate opportunities, and ensure technology investments align with the practice's long-term goals—not just the latest sales pitch. With more than 15 years of experience helping healthcare organizations navigate technology, partnerships, and operational challenges, Corey offers practical advice for making smarter business decisions while protecting your bottom line.

Corey is the Founder of Pearsonable Health Network, a healthcare advisory firm that connects independent medical practices with carefully vetted healthcare experts and technology partners. His mission is to help practices navigate complex business and technology decisions through trusted relationships, objective guidance, and proven results—not sales pressure. YOu can connect with Corey here:
🌐 https://na2.hubs.ly/H07yqsX0
📧 [email protected]
📞 (954) 647-8025
🔗 LinkedIn: https://na2.hubs.ly/H07ykVN0

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H07ypTl0

Visit Jill’s company, Health e Practices’ website: https://na2.hubs.ly/H07ynLj0
Subscribe to our newsletter, Health e Connections: https://na2.hubs.ly/H07yqsV0
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://na2.hubs.ly/H07ypTh0



08/28/2026

In case you missed it: Are you collecting the revenue your practice has already earned?

It’s easy to focus on seeing more patients, increasing volume, or generating more revenue. But sometimes the bigger opportunity is already sitting inside your revenue cycle.

In this week’s episode of Medical Money Matters, Jill Arena takes a closer look at two KPIs every physician leader should understand: Gross Collections Percentage and Net Collections Percentage.

These numbers are more than accounting metrics. They can help you spot changes in reimbursement, identify potential breakdowns in your revenue cycle, and recognize when money your practice has earned isn’t actually making it into the bank.

And you don’t have to be an accountant to understand them. You just need to know what the numbers are telling you—and when it’s time to start asking questions.

🎧 If you missed Tuesday’s episode, catch up now:
https://na2.hubs.ly/H07rQ8j0

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H07rQ8j0

Visit Jill’s company, Health e Practices’ website: https://na2.hubs.ly/H07rRw-0
Subscribe to our newsletter, Health e Connections: https://na2.hubs.ly/H07rQrL0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://na2.hubs.ly/H07rRlQ0




08/25/2026

If you've listened to this podcast for any length of time, you've probably heard me say that running a successful medical practice is a lot like practicing good medicine. You don't make decisions based on a single symptom. You gather data, look for patterns, identify root causes, and then prescribe the appropriate treatment. The same is true when managing the financial health of a medical practice.

Today, we're going to talk about two of the most important—and often misunderstood—key performance indicators in revenue cycle management: Gross Collections Percentage and Net Collections Percentage.

If you don't know these numbers for your practice, or if you receive them every month but aren't quite sure what they mean, this episode is for you. More importantly, I want to shift your thinking. These aren't just accounting metrics. They're diagnostic tools. They're your practice's financial vital signs. When you understand what they're trying to tell you, they can help you identify problems long before they become financial crises.

As we've discussed in previous episodes on key performance indicators and revenue cycle management, no single metric tells the whole story. Days in Accounts Receivable, denial rates, clean claim rates, aging reports, provider productivity, coding accuracy, charge lag, and patient collections all work together. Gross and Net Collections Percentages are two pieces of that larger puzzle, but they're incredibly valuable because they summarize how effectively your entire revenue cycle is functioning.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H07dZDh0

Visit Jill’s company, Health e Practices’ website: https://na2.hubs.ly/H07fdZK0
Subscribe to our newsletter, Health e Connections: https://na2.hubs.ly/H07f1CV0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://na2.hubs.ly/H07ffcC0




Every medical practice encounters challenges. The difference is having experienced partners to help you navigate them wi...
08/20/2026

Every medical practice encounters challenges. The difference is having experienced partners to help you navigate them with confidence.

One of our clients shared:
"We were facing a challenging and sensitive internal problem and I cannot tell you how much dread and anxiety I was experiencing. Having your experienced guidance is an immense relief. Thank you, Health e Practices!"

Whether you're dealing with leadership transitions, physician or staff conflict, operational inefficiencies, financial concerns, strategic planning, revenue cycle challenges, or practice growth, you don't have to figure it out alone.

At Health e Practices, we work alongside physicians and healthcare leaders to simplify complex problems, develop practical solutions, and build stronger, healthier organizations.

If you've been putting off a difficult conversation or challenge because you're not sure where to start, let's talk.

We offer a complimentary 15–30 minute discovery conversation to learn about your practice, understand your goals, and explore where we may be able to help.

Even if we aren't the right fit, we're happy to point you in the right direction.

Schedule your conversation or learn more at https://na2.hubs.ly/H06Fvn00

Women in healthcare leadership are shaping stronger organizations, teams, and communities — and we’re proud to have two ...
08/19/2026

Women in healthcare leadership are shaping stronger organizations, teams, and communities — and we’re proud to have two Health e Practices leaders joining that conversation.

Tomorrow, August 20, Jill Arena, CEO of Health e Practices, and Charlotte Flood, MHA, Health e Practices consultant and CEO of Northwest Primary Care, will join Baker Tilly’s Her Story, Her Leadership event in Portland.

Jill and Charlotte will share the pivotal experiences, decisions, and lessons that have shaped their leadership journeys during a candid panel discussion hosted by the Portland Chapter of the Baker Tilly Women’s Executive Leadership Initiative.

📅 August 20 | 4–6 p.m. PT
📍 Baker Tilly Portland

Space is limited. Learn more and register: https://na2.hubs.ly/H07jSlb0

08/18/2026

What happens to your medical practice when the unexpected happens?

Whether it's a cyberattack, natural disaster, prolonged power outage, staffing crisis, or another major disruption, every medical group needs a plan to continue caring for patients while protecting its people, operations, and financial stability.

In this episode of Medical Money Matters, I welcome Christopher Riccardi, CHSP, CHEP, CHCM-SEC, Manager of Emergency Management and Business Continuity at Rady Children's Hospital Orange County, for an insightful discussion on why business continuity planning is no longer optional for healthcare organizations.

Chris has more than two decades of experience helping healthcare organizations prepare for emergencies, build resilient operations, and maintain continuity of care during crises. His work focuses on enterprise business continuity, emergency management, disaster preparedness, and operational resilience across complex healthcare systems.

Together, we discuss practical strategies that physician practices and medical groups can implement today to reduce risk, protect patients, and strengthen their organizations before disaster strikes. We discuss what business continuity planning really means for physician practices, some of the most common disruptions affecting medical groups today, and where practices should begin if they don't have a continuity plan.

You can reach Chris at: https://na2.hubs.ly/H07dVRs0 and you can download the resources he discusses at: https://na2.hubs.ly/H07dG-n0

Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://na2.hubs.ly/H07dVVd0

Subscribe to our newsletter, Health e Connections: https://na2.hubs.ly/H07f1CH0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://na2.hubs.ly/H07dMCY0

🚨 Last chance to register! We’re LIVE tomorrow.Join Health e Practices for our FREE webinar:The Front Desk, Denials, and...
08/11/2026

🚨 Last chance to register! We’re LIVE tomorrow.

Join Health e Practices for our FREE webinar:
The Front Desk, Denials, and How to Optimize Them Both
📅 August 12, 2026
⏰ 10:00 AM PT

Featuring Shawntea (Taya) Gordon, MBA, FACMPE, Chief Revenue Cycle Officer, and Noelle Ash, Director of Revenue Cycle Management, this session will explore practical strategies to strengthen front-end processes, reduce preventable denials, and improve overall revenue cycle performance.

Can’t make it live? Register anyway! All registrants will have access to the recording after the webinar, so you can watch on your own time.

✅ Free to attend
✅ Practical, actionable insights
✅ Recording available to registrants

👉 Register today: https://na2.hubs.ly/H0766Ys0

And stay tuned—our free webinar series continues this fall with:
📌 September 9: Doctor, You Did the Work. Did You Get Paid for It?
📌 October 14: The 5 Decisions Leaders Should Make Before Year-End

We hope to see you tomorrow!

08/11/2026

What if I told you that you could increase your income by thirty thousand... fifty thousand... maybe even eighty thousand dollars a year... without seeing a single additional patient?
Would you believe me if I told you the answer isn't working harder, squeezing in one more patient, staying later at the office, or sacrificing another evening with your family?
What if I told you the answer is simply documenting the work you're already doing and allowing yourself to be paid appropriately for it?

If that sounds too good to be true, stay with me, because today we're talking about one of the biggest financial leaks we see in physician practices across the country. It's not declining reimbursement. It's not staffing shortages. It's not rising overhead. Those are certainly challenges, but there's another issue that quietly costs physicians tens of thousands of dollars every year.

It's undercoding.

Specifically, physicians who are providing Level 4 care but continue to bill Level 3 visits out of habit, fear, or simply because no one ever taught them differently.

If you've ever finished a full day of clinic, felt mentally exhausted, looked at your schedule, and wondered, "How am I working this hard and still feeling like my practice isn't where it should be financially?" then this episode is for you.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H075xw70

Visit Jill’s company, Health e Practices’ website: https://na2.hubs.ly/H075xx70
Subscribe to our newsletter, Health e Connections: https://na2.hubs.ly/H075xw80
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://na2.hubs.ly/H075xZf0

Could someone in your practice be stealing from you without you knowing it?Unfortunately, employee embezzlement is more ...
08/07/2026

Could someone in your practice be stealing from you without you knowing it?

Unfortunately, employee embezzlement is more common in medical practices than many physician owners realize. The good news? A few proactive internal controls can significantly reduce your risk.

On our Protect Your Medical Practice from Embezzlement resource page, you'll find tools to help you safeguard your practice, including:
• A physician-focused guide to preventing embezzlement
• A self-assessment quiz to evaluate your risk
• Educational resources to strengthen your financial oversight
• The opportunity to schedule a confidential consultation if you have concerns about your practice

Protecting your practice starts with knowing what to look for.

Explore the resources and take the first step toward greater peace of mind:
https://na2.hubs.ly/H072_9M0

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PO Box 1602
Lake Oswego, OR
97035

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+15039538452

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