08/31/2026
🌟 Mission Partner Monday 🌟
Meet Jessica Scarcliff, performance improvement specialist with OSF Innovation. Jessica likes to describe this role as helping turn “this process is messy” into “okay, now we have a plan.” In this role she supports teams by mapping workflows, identifying gaps, building project charters, developing measurable goals and helping move improvement work from idea to action.
While Jessica has been working as a performance improvement specialist for two and a half years, this is her first official role at OSF. Her work at previous jobs in compliance, credentialing, operations and patient access helped build a strong foundation for the work she does today.
Her favorite part of her job is the Mission Partners she gets to work with every day. Jessica says she partners with a variety of teams across the Ministry, which allows her to learn about and better understand their work while helping make their processes easier and more efficient. While she finds the projects interesting, she believes it's the people behind the work who make it truly meaningful.
To her, serving with the greatest care and love means leading with others in mind first. She says that at OSF Innovation, conversations often center around metrics, workflows and process improvement. However, at the heart of that work is a commitment to making care easier, safer and better for patients, families and fellow Mission Partners.
Jessica attended Dakota State University, where she was a proud Trojan. Today, she's a farmer's wife who knows far more about planting season, harvest and equipment breakdowns than she ever expected. And if she accidentally calls a piece of equipment by the wrong name, her 5-year-old is always quick to correct her!
Thank you, Jessica, for exemplifying the OSF Mission and demonstrating what it means to serve with the greatest care and love.