MyDirectPlan

08/26/2026

Special Services at Home (SSAH) Funding News

We wanted to share what we know about the upcoming increase to Special Services at Home (SSAH) funding.

MyDirectPlan has been informed by the SSAH Program that, further to the 2026 Ontario Budget, additional funding is being provided to those currently receiving SSAH funding. SSAH recipients will receive an increase to their approved funding amount for the 2026–27 fiscal year.

The increase is for families currently receiving SSAH funding.

Families will be notified of their revised funding amount directly by their respective MCCSS Regional Office. Regional Offices will be mailing updated contract letters in waves through Canada Post, outlining the new approved funding amount.

Families should receive their letter by the end of September 2026. If you have not received your letter by October 1, 2026, please contact your Special Agreements Officer.

Please note that MyDirectPlan does not determine funding amounts or mail out funding letters. These communications will come directly from your MCCSS Regional Office.

Frequently Asked Question:

Will my current funding amount in MyDirectPlan change automatically?

No. Your SSAH funding amount for the Current Fiscal Year 2026-27 will not update automatically in MyDirectPlan. Once you receive your revised contract letter from your MCCSS Regional Office, you will need to update your Current Fiscal Year 2026–2027 funding amount in MyDirectPlan to reflect the new total amount shown in your letter.

Here's a short video showing how to update your SSAH funding amount using the MyDirectPlan mobile app.

08/19/2026

Passport Funding Announcement

All Passport recipients will be receiving a funding increase on August 17, 2026. Your local Passport agency will be in touch with you during the next few weeks to confirm your new funding amount.

If you submit claims through MyDirectPlan your account will automatically show your new funding amount when you log in.

Thanks for your patience while you wait to hear from your agency.

08/19/2026

Hello, MDP customers!

My name is Shawn from MyDirectPlan, and I need your help!

A quick reminder: The MDP Support Team is here to help you use the MyDirectPlan platform, but we do not process claims or control claim-processing timelines. Although our team cannot speed up a claim, they will always do their best to offer guidance and help you navigate MDP.

Great customer service deserves to be recognized, too. We often hear feedback when something goes wrong, but today, I’d like to celebrate the moments when things go right.

Have you had a positive experience with someone on the MDP Support Team? Maybe they made something easier to understand, helped resolve an issue, showed patience, or simply made you feel heard and supported.

If someone on our team made a difference for you, please share your experience in the comments. Your feedback will help us recognize the people who work hard every day to provide the best possible support.

Please remember not to include any personal or confidential information in your comment.

Your kind words could make someone’s day! 💙

08/18/2026

Your one-stop to manage your funding.

We know managing funding isn’t always simple. That’s why MyDirectPlan continues to make practical improvements that can have a big impact, helping reduce administrative work so you can spend more time on what matters most.

Discover how MDP can make managing your funding easier.

Imagine being able to see your Passport funding balance in real time😃

Now you can with MyDirectPlan’s updated platform.

Learn more at mydirectplan.com/passport-faqs/
------------------------------------------------------
Imaginez pouvoir consulter le solde de votre financement Passeport en temps réel 😃

C’est désormais possible grâce à la plateforme mise à jour de MyDirectPlan.

Pour en savoir plus, consultez mydirectplan.com/fr/programme-passeport-faqs/

08/12/2026

Here's a short video showing how to submit an SSAH expense using the MyDirectPlan mobile app.

If you found this helpful, comment "Yes" below and let us know what other topics you'd like to see covered.

08/10/2026

Attention - MyDirectPlan will be temporarily unavailable starting August 15 at 5:00 PM Eastern and will be back online on August 17 at 9:00 AM Eastern.
We appreciate your patience and understanding!

Attention – MyDirectPlan sera temporairement indisponible à partir du 15 août à 17 h (HNE) et sera de nouveau en ligne le 17 août à 9 h (HNE).
Nous vous remercions de votre patience et de votre compréhension!

07/22/2026

Passport News

The Passport guidelines has a detailed list of inadmissible items.

Some common items that are inadmissible to the Passport program include:
❎Electric or motorized vehicles (e.g. electric bikes and scooters)
❎Gaming related items and subscriptions
❎TV cable, streaming and subscription services
❎Personal holiday travel costs
❎Personal care items, regular clothing
❎Food and groceries
❎Household furniture
❎Transportation to and from inadmissible activities (e.g. banking, shopping, vacation, etc.)

Check page 23–26 of the guidelines for a complete list of inadmissible items:https://files.ontario.ca/mccss-passport-guidelines-april-2023-en-2023-03-06.pdf
---------------------------------------
Les lignes directrices du programme Passeport contiennent une liste détaillée de tout ce qui n’est pas couvert.

Voici quelques exemples de dépenses qui ne sont pas admissibles au programme Passeport :
❎Transports motorisés p. ex., vélo ou trottinettes électriques
❎Articles liés aux jeux vidéo et abonnements de jeux
❎Services de télévision par câble, plateformes de diffusion (streaming) et autres abonnements
❎Toutes dépenses personnelles liées aux voyages
❎Articles de soins personnels et vêtements de tous les jours
❎Nourriture et épicerie
❎Meubles pour la maison
❎Transport aller-retour des activités non admissibles p. ex., opérations bancaires, magasinage, vacances, etc.)

Consultez les pages 28 à 31 des lignes directrices du programme Passeport pour obtenir la liste complète des dépenses non admissibles :https://files.ontario.ca/mccss-passport-guidelines-april-2023-fr-2023-03-06.pdf

06/15/2026

We’ve made managing your Passport funding easier than ever.

What you need to do:
The next time you sign in to MyDirectPlan, you’ll be asked to provide consent to securely share information with PassportONE so the new features can work. Our Terms of Use and Privacy Policy have also been updated to reflect these changes.

Simply log in to your account and follow the prompts.

What’s changed:
- No more manual setup of Yearly Passport budgets
- Real-time view of your budget, spending, and balance – all in one place
- Contact information stays up to date automatically

Have questions? Visit our Frequently Asked Questions page: https://mydirectplan.com/passport-faqs/



Gérer votre financement du programme Passeport n’a jamais été aussi simple.

Voici la démarche à suivre :
La prochaine fois que vous vous connectez à MyDirectPlan, il vous sera demandé d’accepter de partager des informations en toute sécurité avec PassportONE afin d’activer les nouvelles fonctionnalités.

Connectez-vous simplement à votre compte et suivez les instructions.

Ce qui à changé:
- Aucune configuration manuelle des budgets à chaque année
- Visualisation en temps réel de votre budget, de vos dépenses et de votre solde – le tout à un seul endroit
- Les coordonnées restent à jour automatiquement

Vous avez des questions ? Consultez notre page de la Foire aux questions : https://mydirectplan.com/passport-faqs/

06/09/2026

Attention - MyDirectPlan will be temporarily unavailable starting June 13 at 9:00 PM Eastern and will be back online on June 15 at 8:00 AM Eastern.

Starting June 15th managing your Passport funding on MyDirectPlan will be easier than ever.

We appreciate your patience and understanding!



Attention – MyDirectPlan sera temporairement indisponible à partir du 13 juin à 21 h (HNE) et sera de nouveau en ligne le 15 juin à 8 h (HNE).

À partir du 15 juin, la gestion de votre financement du programme Passeport sur MyDirectPlan sera plus facile que jamais.

Nous vous remercions de votre patience et de votre compréhension!

05/19/2026

Big improvements are coming to MyDirectPlan this summer!

We heard your feedback – and we’ve been working to make MyDirectPlan easier to use for Passport funding recipients and Person Managing Funds (PMFs).

Stay tuned for more!

Please note – Brokers and service agencies are not included in this update.



De grandes améliorations arrivent sur MyDirectPlan cet été !

Nous avons pris connaissance de vos commentaires – et nous travaillons à rendre MyDirectPlan plus facile à utiliser pour les bénéficiaires de financement du programme Passeport et les gestionnaires de fonds.

Restez à l’affût pour en savoir plus!

Veuillez noter que les courtiers et les agences de services ne sont pas concernés dans cette mise à jour.