26/08/2026
From Monday 24 August, there has been a small change to how people access Urgent Treatment Centres (UTCs) at Buxton, Ilkeston, Ripley and Whitworth hospitals. The changes are being introduced to help manage increasing demand and ensure patients are assessed and directed to the most appropriate service.
All four UTCs will remain open from 8am to 8pm, seven days a week, the changes relate to how people can access UTCs in the evening.
Opening and access arrangements from Monday 24 August:
Ilkeston, Ripley and Whitworth UTCs
Walk-in (no appointment needed): 8am–5pm
Appointment only (via NHS 111): 5pm–8pm
Buxton UTC
Walk-in (no appointment needed): 8am–4pm
Appointment only (via NHS 111): 4pm–8pm
What you need to do:
During walk-in hours, you can still attend a UTC without an appointment, but we always encourage people to contact NHS 111 first to be assessed and directed to the most appropriate service.
Outside walk-in hours, access is by appointment only by calling NHS 111.
These changes will help ensure UTC services continue to provide safe and effective care for local people while making sure patients receive treatment in the most appropriate setting.
To help you get the right care, first time:
* For minor illnesses and injuries, consider self-care and advice from your local pharmacy first. Pharmacists can advise on a wide range of conditions and treatments without an appointment.
* For urgent but non-life-threatening conditions, contact NHS 111 (online at 111.nhs.uk or by calling 111). NHS 111 will assess your symptoms and, where appropriate, arrange an appointment at a UTC or direct you to another suitable service.
* In a life-threatening emergency, always call 999 or go to A&E.
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