08/31/2026
IS IT A PEOPLE PROBLEM…
OR A SYSTEM PROBLEM?
Then visually contrast:
What looks like a clinical/staff problem
Incomplete documentation
Missed steps
Inconsistent follow-up
Different approaches across staff
What may actually be an operational problem
Unclear workflows
Poorly designed templates
Missing SOPs
Conflicting expectations
And the main takeaway:
Before assuming someone isn’t doing their job, ask:
Does the system make it easy to do the job correctly?