Roundtrip

10/08/2026

Houston, we have a patient transportation solution! 🚀

The Roundtrip team is touching down at the ACMA Greater Houston Chapter Conference this Saturday, October 10. Stop by the Roundtrip booth to hear how one Houston-based health system went from 74% of staff struggling with ambulance ordering times to 7%, and saw arrival delays drop from 74% to 14% — All within 60 days of go-live. If your organization is running into the same barriers, chat with Lindsay Tamchin and Katie Gonzalez to learn how Roundtrip can improve your transportation workflows.

10/05/2026

Increased adoption of robust telehealth programs have revolutionized care and can bring even specialty appointments directly to patients’ living rooms. But when follow-up care requires imaging or recurring treatments like chemo or dialysis, patients still need access to specialized facilities. The strongest healthcare organizations plan for those needs - balancing telehealth programs with accessible transportation to ensure those patients have all their bases covered.

For rural patients, getting to those in-person treatments are often the hardest part. The nearest hospital may be a couple of hours away, and transportation options in those areas are already limited.

Where telehealth can supplement for in-person care, it can make a big difference. A patient with stroke symptoms two hours from the nearest neurologist can see one on screen within minutes instead of waiting hours for a transfer. In a study of nearly 30,000 patients, telehealth more than doubled the odds of getting treated in time and cut about 28 minutes off the time it took to start treatment.

Sanford Health, one of the country's largest rural health systems, offers 80 kinds of virtual specialty care, from oncology to behavioral health. Their virtual programs have already saved patients over 60.5 million miles of travel, which increases the number of people able to access care.

In a survey conducted by the American Medical Association (AMA) in 2024, departments like neurology and endocrinology reported the highest adoption of telehealth scheduling (up to 32.2% and 24.2% of appointments respectively). But for departments where in-person evaluation is essential, like ophthalmology and dermatology, have much lower adoption rates (1.8%; 3.7%). When appointments still have to happen in an office, those patients need a way to get there.

That's exactly why reliable transportation matters so much - it’s what prevents critical appointments from slipping through the cracks. Telehealth gets specialists in front of more patients, but making sure people can get to the visits a screen can't handle is what keeps that access to care going.

09/29/2026

Earlier this month, we hosted our annual in LA with EMS, case management, patient flow, transfer, and command center leaders. We spent the day digging into how the right data and workflows can turn transportation into a patient flow accelerant.

At the start of the day, we asked everyone to leave Summit with three things: an idea from a peer to test back home, a clearer answer to a question they walked in with, and a real connection with someone they didn't know well before. Here’s how that showed up for us:

1. Fresh Idea: The most useful thing anyone packed for the flight home might be Scott Jahnke's focus on not jumping to scale. His team at UCLA Health tests a change on one group, uses statistical process control to find the outliers, and waits for the data to show what's actually broken before taking a fix hospital-wide.

2. Answer to a Question: Roundtrip always strives to be true collaborators to our health system partners, and our product innovation breakouts gave us the opportunity to solicit meaningful feedback from attendees about key upcoming product priorities. If we’re being honest, we also learned that the view from UCLA Health's Ronald Reagan campus helipad is unmatched.

3. Real Connection: Attendees traveled as far as 2570 miles to be in the room, one of them on their first flight, and we're grateful to every person who made the trip to meet peers facing the same challenges in different buildings.

Thank you to all attendees who helped make this year's Roundtrip Summit such a valuable day. We're already looking forward to next year's Summit and more great conversations like these!

09/28/2026

👋 Meet Selene Satterfield, Roundtrip's Accounting Associate

Selene supports Roundtrip's accounting and billing operations, bringing more than 15 years of accounting experience to the team. Outside of work, Selene's husband and two boys are her greatest source of joy and the reason she strives to do her best every day. Read her full profile to learn more about her and what she loves about working at Roundtrip.

https://hubs.ly/Q04ytwbv0

Meet Selene Satterfield, the Accounting Associate supporting Roundtrip's billing and accounting operations.

09/25/2026

Your next capacity surge is likely showing up in data your team isn't watching.

Extended ED boarding and prolonged length of stay both depend on how quickly a patient is transferred or discharged. Many health systems still track that last step by phone, and when a ride runs late, the numbers show only a longer ED visit with no sign of the cause. Roundtrip's recap of the Hospital Capacity Management Consortium (HCMC) Leadership Forum covers how greater visibility into the full patient journey helps health systems get ahead of surge and prepare for upcoming ECAT reporting in 2027.

Read it here: https://hubs.ly/Q04yl9PJ0

Hospital capacity management depends on visibility. Learn how throughput maturity and transportation data shape surge planning and ECAT boarding metrics.

07/31/2026

Meet Jodi Stahl, Roundtrip's People & Business Operations Lead. Jodi's career spans the full employee lifecycle, from recruitment to organizational culture. In our latest team profile, she shares how that experience shapes how teams grow and thrive, plus what keeps her motivated day to day.

Read more in our latest blog 👇
https://hubs.ly/Q04rwmWP0

07/29/2026

Transportation sits at the intersection of your most crucial patient flow processes, but it's often a blind spot with complicated ownership and marginal transparency.

Join Roundtrip's Lindsay Tamchin, CRO, every Wednesday in August at 1 PM ET/10 AM PT for a free 4-part webinar series on turning transportation into a resource that accelerates patient flow:

🚑 Part One (8/5): Transportation's Impact on Patient Flow
📈 Part Two (8/12): The Transportation Maturity Model
🤝 Part Three (8/19): Who Should Own Transportation?
📊 Part Four (8/26): Using Transportation Data to Measure Impact

Each session is just 20 minutes, with practical advice and real-world examples you can put to use right away.

Register at the link below 👇
https://hubs.ly/Q04r8c0_0

07/28/2026

State Departments of Health are deciding how Rural Health Transformation Program dollars get allocated right now. For EMS agencies, this is less about winning funding and more about becoming a resource the state can build with as these programs take shape.

A few things worth knowing if you're starting that conversation now:

📊 Bring outcomes, not just requests. States are weighing tradeoffs across chronic disease management, workforce development, and care delivery. An agency that arrives with clear data (response times, treatment-in-place rates, etc.) gives the state something concrete to work with. A request with no evidence behind it is easy to set aside.
📝 Map your work to what the state has already committed to. Minnesota built its RHTP application around a Treatment in Place (TIP) model its agencies had already adopted, rather than introducing something new. That let the state lean on existing data sources for reporting, and let agencies fold into a program built around work they were already doing. Checking your state's stated RHTP priorities before proposing anything ensures you’re aligned with its goals.
🚑 Watch how dispatch and coordination are shifting. Hawai’i is consolidating EMS dispatch under its Department of Health, a project that aims to reconcile county-run systems, fire department partnerships, and state contractors across different islands. EMS agencies tracking that kind of restructuring early can be prepared to adapt.
✅ Register early. Most states require agencies to be properly registered in their procurement systems before they can apply for or accept funding. It's a small administrative step, but missing it can stall a proposal that's otherwise ready to be approved.

Most states are still distributing RHTP funds through open grant programs. Find the person managing that process at your Department of Health, and put a proposal in front of them before the next round closes.

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07/20/2026

Did you know rural patients travel 2-3 times farther to reach care than patients in urban areas? Unlike their urban counterparts who can lean on public transit or shorter drive times, rural patients often have far fewer backup options when their usual way to get to care falls through.

The Rural Health Transformation Program (RHTP) funding is aimed at closing that gap, and EMS agencies that can show valuable data on how their transportation work impacts patient access are the ones best positioned to benefit as states decide where those dollars go.

Here's where transportation fits into that plan and how your EMS agency can position itself for funding 👇

https://hubs.ly/Q04q2XPg0

The Rural Health Transformation Program is reshaping emergency care. Learn how EMS agencies can position transportation strategy to secure RHTP funding.

07/09/2026

Roundtrip is excited to sponsor the inaugural Hospital Capacity Management Consortium (HCMC) Leadership Forum this weekend in Denver! Capacity management is a critical element of health system operations and with the continued development of command and transfer centers across the US, it’s more exciting than ever to hear how patient flow leaders are innovating and optimizing their workflows and processes.

Transportation - how it’s scheduled, how it’s billed, who is taking the ride, when they show up - has a lasting downstream impact on any health system’s bed flow. Yet a cohesive system-wide transportation strategy remains one of the top missed capacity opportunities.

Stop by our table during the event to talk to Lindsay Tamchin and Olivia Glyptis about one of our favorite topics: how implementing a strong transportation strategy can have a powerful impact on patient throughput and bed management.