06/04/2026
Regence member Jeffrey Trela-Hoskins, 26, lives with a rare neurological disorder. When he was discharged from the hospital earlier this year with a new feeding tube, his family was counting on a timely delivery of supplies. But the delivery stalled, and they were down to the last tube feeding.
His mom, Patty, called Regence Care Manager Kimberley S., RN, BSN.
Kimberley identified the hold-up, contacted the provider's clinic and made sure the right people were urgently paged. The next day, Patty called her back. "I don't know what you did, but they're delivering everything we need tonight.”
Kimberley's intervention helped Jeffrey get the right care at the right time. The family avoided another hospitalization and saved an estimated $43,000 in potential inpatient costs.
For Patty, it's about more than logistics. It's about trust. "Sometimes you feel like you're all alone in healthcare, and you're not getting what you need,” she says. Working with a Regence care manager is “like having a friend on the inside."
Need extra support? We’re here for you. Care managers are available with most Regence health plans at no cost to members. Call 1-866-543-5765 or email [email protected] to get started.
Learn more: https://news.regence.com/blog/care-manager-kimberley-s-is-a-friend-on-the-inside-for-member-and-his-family