09/04/2026
🎯 The patient experience starts long before the doctor enters the room.
Ophthalmic technicians set the tone, translate patient concerns, guide testing, manage expectations, and prepare the handoff to the physician.
Lynn Girdlestone, MHA, COA, OSA, OSC, shares how small changes in communication can create a smoother, more confident patient journey.
🔗 Read more: https://ow.ly/54Jz50ZAM5O
Improving patient outcomes as a technician by shifting the tone from “Which one is better?” to “Here’s what happens next.”