29/10/2026
"We're not really set up for that here."
Said about a hoist or a BSL interpreter or a double appointment. Usually in a tone that suggests the matter is closed and you're being difficult for still standing there.
You have the right to access NHS services, and you can't be refused on unreasonable grounds. Unreasonable covers most of what actually gets said: your condition is complicated, your needs take longer than the slot allows, you raised something once and it went badly.
Not being set up for you describes a problem the service has. It isn't grounds to turn you away. Separately from this right, the Equality Act requires services to make reasonable adjustments, which is worth naming out loud when you're being told no.
If you are refused, ask for the reason in writing.
Know Your NHS Rights, new one every week.